TAGSA: Elevating Guayaquil’s Global Air Gateway with Human‑Centered Excellence

Terminal Aeroportuaria de Guayaquil S.A. TAGSA stands as a benchmark in airport management and operations, recognized globally for its commitment to excellence, safety, sustainability, and passenger experience. As the operator of the José Joaquín de Olmedo International Airport in Guayaquil, TAGSA plays a pivotal role in connecting Ecuador with the world, ensuring that every journey reflects world‑class efficiency and human‑centered care.

Leading Airport Operations with International Standards

TAGSA’s core mission is grounded in transforming, operating, and maintaining the Guayaquil Airport under international standards, aligning with a concession agreement that defines its operational excellence. The company is part of Corporación América Airports, a global airport operator with extensive experience across multiple continents, reinforcing TAGSA’s technical capabilities and long‑term vision.

Its management model places emphasis on quality, safety, and continuous improvement—ensuring that airport operations remain efficient, reliable, and fully aligned with global aviation best practices. TAGSA’s commitment to these standards has shaped the airport’s reputation as one of the leading terminals in Latin America.

A People‑Centered Approach to Airport Management

Beyond infrastructure, TAGSA has developed a strong human‑centered management approach, prioritizing the needs, expectations, and well‑being of passengers, employees, and stakeholders. This is reflected in long‑standing values of honesty, cordiality, commitment, passion, and solidarity, guiding the organization’s daily operations and customer experience philosophy.

TAGSA’s commitment to accessibility and empathy is further demonstrated through its inclusive programs and dedication to positive passenger experiences. The company’s customer experience policy ensures that every traveler benefits from warm, safe, and high‑quality service delivered by trained professionals.

Leadership in Sustainability and Environmental Responsibility

TAGSA has embraced sustainability as a strategic pillar of its airport operations. Through its environmental management initiatives, the company actively implements measures to prevent, mitigate, and manage environmental impacts associated with daily airport activities. TAGSA also promotes awareness and training among all personnel involved in airport operations to sustain a culture of environmental responsibility.

As part of its corporate responsibility, TAGSA supports long‑term social programs and inclusive workplace initiatives, partnering with organizations dedicated to supporting individuals with diverse abilities. These actions reflect its commitment to fostering equal opportunities and maintaining a safe and supportive work environment.

Strengthening Passenger Safety and Operational Continuity

Safety remains a primary focus for TAGSA, expressed through its robust Occupational Health and Safety Management System. Extensive inspections, risk prevention culture, and strong safety training ensure safe and seamless operations within the airport.

Recent advancements include the deployment of an AI‑powered video security and access control solution by Motorola Solutions. This state‑of‑the‑art system enhances airport security, situational awareness, and operational efficiency across multiple facilities—supporting both passenger safety and airport continuity.

A Strategic Hub Connecting Ecuador to the World

With extensive international air connectivity and high passenger traffic, the José Joaquín de Olmedo International Airport serves as a key gateway for Ecuador. TAGSA’s leadership has contributed to its longstanding recognition for quality service, cleanliness, staff dedication, and overall passenger experience—solidifying its status as an exemplary airport in the region.

Milestones over the years include significant growth in passenger mobility and strong operational achievements highlighted during the company’s twentieth anniversary, underscoring its role as a national and regional aviation leader.

Building a Future‑Ready Airport Experience

TAGSA continues to innovate with a strategic vision that aligns with global airport trends. Its operational model showcases how airports in emerging markets can achieve excellence through customer‑centric strategies, sustainable operations, and strong institutional governance—all while ensuring optimal performance.

Through its ongoing efforts, TAGSA reinforces that behind every flight, every connection, and every travel experience lies a dedicated organization committed to safety, sustainability, and the people it serves.