Net Friends, Inc: The Human Side of IT Excellence in the Global 100 – 2026

June 22, 2026

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5 min read

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In an industry that often leads with tools, stacks, and ticket counts, Net Friends, Inc is being recognised in the Global 100 – 2026 for something more enduring: a people-first approach to managed IT that translates into measurable business confidence for small and mid-sized organisations. Named Best Information Technology & Services Business of the Year, Net Friends stands out not by promising “better IT,” but by building an experience of partnership—one where responsiveness, trust, and clarity reduce stress for leaders who simply want technology to work.

A people-first culture that shows up in the numbers

Many managed service providers say they prioritise service. Net Friends quantifies it. The company reports an Net Promoter Score of 95 compared with an industry average of 35—a gap that signals more than incremental improvement. It suggests a fundamentally different relationship with clients, where satisfaction is not occasional but consistent.

That theme—“Our Power Is Our People”—is more than a tagline. It’s positioned as a strategy: hire and develop people who care, then support them with proven process and strong governance so they can deliver friendly, dependable outcomes at scale.

Built on longevity, earned through execution

For small business decision makers, stability is not a nice-to-have—it is risk management. Net Friends has been in business since 1997 and has resolved over 1,250,000 support tickets. That track record matters because it reflects repetition, learning, and refinement: the kind of institutional knowledge that helps prevent issues before they become disruptions.

It also signals resilience. Long-term IT partners must be able to evolve with shifting cybersecurity expectations, changing cloud platforms, and the realities of business growth. Longevity, when paired with client loyalty metrics, becomes a powerful credibility marker.

NetVisor: managed IT designed to remove day-to-day complexity

Net Friends’ flagship managed IT service, NetVisor, is designed to take the operational weight of technology off a company’s internal team—especially for organisations that don’t want to build a full internal IT department.

According to the company, NetVisor covers the essentials businesses rely on daily, combining support, security, and planning into a cohesive managed service model.

Core components highlighted by Net Friends include:

24x7 remote and on-site help desk support to keep teams productive
Endpoint management and security to maintain device health and reduce risk
Email protection to help defend against common entry points for attacks
Application support for platforms such as Microsoft 365 and Google Workspace
Core security tools, including endpoint detection and multi-factor authentication
Regular maintenance to prevent avoidable downtime and performance issues
Executive reporting to support planning, budgeting, and informed decision-making

This blend of day-to-day operational coverage and executive-level visibility aligns with what many growing businesses need most: dependable support paired with clearer technology direction.

Trust signals that matter: security, compliance, and qualifications

In a market where terms like “secure” and “compliant” are often used loosely, Net Friends points to independent and structured validation. The company states it maintains SOC 2 Type II compliance through an annual third-party audit—a meaningful indicator for clients who want assurance that a provider’s controls are not only designed appropriately but also operating effectively over time.

Net Friends also cites qualifications that speak to both platform expertise and service discipline, including Microsoft Solutions Partner and Google Business Partner status, alongside ITIL certification across the leadership team. The message to clients is clear: friendliness is not a substitute for competence—it is delivered alongside it.

The automation advantage: freeing people to do higher-value work

One of the most compelling aspects of Net Friends’ story is how it uses automation not to reduce service, but to elevate it. The company made a strategic focus on automation and formed a partnership with Rewst, an automation platform built for managed service providers. That focus deepened in 2024 and led to Net Friends earning a seat on the Rewst Partner Advisory Council.

Net Friends CEO John Snyder also appeared as a panelist at Flow 2025 (hosted by Rewst) on a session titled “Automation Imperative: How MSP Leaders Propel Business Success,” discussing how automation can help providers navigate new opportunities and risks.

Behind the strategy is a simple idea: when repetitive, low-value tasks are automated, skilled people can spend more time on the work clients actually feel—clear communication, fast response, thoughtful troubleshooting, and proactive guidance. In other words, automation is positioned as a cultural enabler that supports the human experience clients value.

Recognition that reflects performance and culture

Industry and regional recognition can be noisy, but several milestones cited by Net Friends align directly with the themes of growth, service quality, and workplace culture.

Channel Partners MSP 501 recognition in 2023 and again in 2025, described as a benchmark for managed service provider excellence
Best Places to Work in the Triangle, reinforcing the company’s emphasis on a healthy workplace environment
Triangle Business Journal Fast 50, recognising fast-growing private companies in the region

The combination matters: client satisfaction, operational credibility, and internal culture are linked. A workplace that retains and supports talent tends to deliver steadier service—and clients notice.

What the Global 100 – 2026 award signals to small business leaders

The core promise of managed IT is peace of mind. Yet peace of mind doesn’t come from technology alone—it comes from knowing a team is accountable, prepared, and easy to work with when the unexpected happens.

Net Friends’ Global 100 – 2026 recognition highlights an approach that blends measurable service loyalty, long-term operational experience, disciplined governance, and an intentional culture built around people. For small and mid-sized businesses looking for an IT partner, the takeaway is practical: the best provider is not only the one that can fix problems, but the one that makes technology feel less like a constant concern—and more like a stable foundation for growth.