Vocalcom Sets a New Standard for AI‑Native Customer Experience

Celebrating Global 100 – 2026 Recognition

Vocalcom has been honored with the Global 100 – 2026 award, a testament to its leadership in transforming customer experience through an AI‑native, unified contact center platform. With decades of CCaaS expertise and a renewed long‑term vision brought by the reacquisition of the company by its founder, Anthony Dinis, Vocalcom is entering a new era of accelerated innovation and growth.

Redefining Customer Experience in the AI Era

AI‑powered customer experience is evolving beyond basic automation. Organizations now seek scalable, efficient and deeply human interactions. Vocalcom’s platform unifies human agents and AI to deliver seamless, end‑to‑end engagement across all channels. This approach empowers CX teams to handle higher volumes, personalize interactions and reduce operational complexity.

Showcasing Hermes360: An AI‑Ready Omnichannel Platform

Hermes360 is Vocalcom’s flagship cloud contact center solution designed to unify inbound and outbound interactions across voice, email, SMS, chat, web forms, messaging apps and social media. According to Vocalcom’s product materials, Hermes360 delivers intuitive navigation, a unified 360‑degree customer view and seamless integration with leading AI technologies to elevate both agent performance and customer satisfaction.

Key capabilities of Hermes360 include:

• Intuitive, next‑generation interface built for agent efficiency and comfort.
• Unified omnichannel management across phone, email, SMS, chat and social platforms.
• AI‑ready architecture supporting chatbots, voicebots and smart pairing technologies.
• Flexible inbound and outbound technologies, including configurable IVR and predictive dialing.
• Real‑time supervision with customizable dashboards and alert thresholds.

Driving Business Growth Through Unified AI and Human Expertise

Vocalcom’s AI‑native vision empowers businesses to increase sales, improve customer loyalty and optimize their operations. By combining conversational analytics with AI‑powered automation, organizations gain actionable insights and the ability to deliver 24/7 service while reducing costs. Hermes360’s unified design ensures that CX leaders can scale rapidly without sacrificing the human touch that customers value.

A Legacy of Innovation Reinforced by New Leadership

With strong global presence and decades of experience in omnichannel customer engagement, Vocalcom has long delivered flexible, intuitive cloud and on‑premise solutions. The company continues to serve businesses of all sizes seeking to modernize their customer experience strategies. Its commitment to technological excellence has also earned past recognition for its cloud contact center software.

The return of founder Anthony Dinis marks a strategic milestone, reinforcing Vocalcom’s long‑term commitment to innovation and AI‑powered customer engagement. While the company advances its next chapter of product evolution, decision-makers across mid‑to‑large enterprises can expect continued enhancements designed to simplify operations and elevate performance.

Empowering the Future of Scalable, Human‑Centered CX

As customer expectations evolve, the need for unified, AI‑enhanced engagement becomes essential. Vocalcom’s Hermes360 positions organizations to deliver meaningful, efficient and scalable customer experiences across any channel. Supported by deep industry expertise and a renewed strategic vision, Vocalcom is shaping the future of customer experience—one where AI and human capabilities work together seamlessly to drive lasting business growth.

Contact Information

For more information about Vocalcom’s solutions, contact their team at +33 (0)1 55 37 30 50