HTAG: Leading Australia’s Transformation in Care Improvement and Community Support

When it comes to modernising care delivery and empowering vulnerable communities across Australia, few organisations are making the kind of measurable, human-centred impact that HTAG (Health & Technology Advisory Group) is achieving. Recognised as the Best in Care Improvement & Community Support – Australia at the prestigious Global 100 – 2025 Awards, HTAG has become a beacon for innovation in disability services, digital health, and community engagement.

What Is HTAG?

HTAG is an Australian health and social impact consultancy and service provider that bridges the gap between policy, frontline care, and emerging technologies. Since its founding in 2016, HTAG has specialised in delivering evidence-based programs for people with disabilities, chronic illnesses, and individuals from marginalised communities including Aboriginal and Torres Strait Islander peoples and those living in remote areas.

As a registered NDIS provider, HTAG focuses on helping individuals increase independence, social participation, and personal agency through tailored, participant-led support programs, capacity-building services, and assistive technology.

Why HTAG Won the Global 100 Award

The Global 100 Awards recognise organisations delivering excellence and innovation across critical sectors. HTAG’s award reflects its work in delivering real, scalable results in care improvement and community support. It isn’t just about ticking boxes—it’s about reshaping how Australians experience care.

Key drivers behind HTAG’s success include:

• A strategic blend of policy expertise, community engagement, and frontline delivery
• Unique digital-first service models that empower clients
• Programs that centre dignity, choice, and inclusion
• Ongoing partnerships with healthcare providers, schools, local councils, and federal agencies

This recognition highlights HTAG as a national leader redefining how care is delivered in the 21st century.

Programs That Empower Communities

HTAG’s core services are delivered through three flagship, evidence-based frameworks:

1. ENGAGE™

Focused on school-aged participants, ENGAGE™ delivers social and recreational learning experiences that help children and young adults improve communication, confidence, and peer relationships. Activities are structured, safe, and tailored to individual needs—designed to boost long-term social mobility and self-advocacy.

2. ENABLE™

ENABLE™ helps young adults and adults with disabilities build life skills and pursue greater independence. It includes vocational education, technology literacy, financial education, and transition-to-work support, especially for NDIS participants who want to pursue meaningful employment or entrepreneurship.

3. COMMUNITY™

COMMUNITY™ focuses on deepening inclusion and independence through digital and in-person engagement. Clients engage in community activities, digital citizenship training, and peer-based networks. This program tackles isolation and builds long-term community ties.

Each program is tailored to the individual and supported by HTAG’s digital infrastructure, case management tools, and multi-disciplinary team.

Technology at the Centre of Better Care

HTAG has embedded technology into its service model from the start—making it a trailblazer in a sector that is often slow to adopt digital solutions. Their custom-built digital platforms enable seamless communication between participants, families, coordinators, and allied professionals.

In a post-COVID world where access, safety, and speed are critical, HTAG has demonstrated how tech-enabled care can be more responsive and inclusive. The firm also supports NDIS participants in selecting, trialling, and using assistive technology—everything from communication aids to environmental control units and software-based solutions.

This tech-driven approach allows HTAG to offer services at scale, reaching clients across regional, rural, and remote parts of Australia where traditional care delivery is often limited or unavailable.

Leadership That Drives Impact

HTAG was founded and is led by Dr Alessandra Doolan, a respected thought leader in health economics and social inclusion. With over 25 years of experience in public health, disability, and care system design, Dr Doolan brings a rare combination of clinical insight, academic rigour, and on-the-ground understanding to the organisation.

Under her leadership, HTAG has:

• Delivered thousands of hours of frontline support to NDIS participants
• Presented at national and international healthcare forums
• Advised policymakers on primary care redesign and disability inclusion
• Partnered with local councils to deliver community health improvement initiatives

HTAG’s leadership team continues to advocate for human rights-based approaches to care, including the use of data and AI to track long-term participant outcomes without compromising dignity or privacy.

HTAG’s Vision for the Future

With its Global 100 accolade now a milestone in its growth journey, HTAG is actively expanding its service footprint and building new partnerships. Key priorities for the future include:

• Scaling programs into more remote and underserved regions
• Investing in telehealth and AI-powered care planning
• Launching new services in mental health and aged care
• Building out community-based advocacy and training hubs across the country

HTAG is also focused on increasing visibility and awareness of disability rights, inclusive design, and digital accessibility. Its advocacy arm continues to shape national conversations around NDIS reform, healthcare equity, and socially sustainable innovation.

Why HTAG Matters

Australia is undergoing a major shift in how it thinks about care, community, and wellbeing. The old models—one-size-fits-all, provider-led, paper-based—are falling short. HTAG is offering a better blueprint: one that puts the person at the centre, builds on evidence, and uses smart technology to remove friction.

Their work proves that care improvement isn’t just possible—it’s essential.

About HTAG

Founded in 2016, HTAG (Health & Technology Advisory Group) is an Australian-based organisation focused on care system reform, disability support services, and digital innovation in healthcare. HTAG is a registered NDIS provider, delivering national programs that drive equity, access, and dignity in care.

Learn more at https://htag.io

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