Carbiz: Leading Australia’s Accident and Warranty Replacement Car Revolution

Automotive

October 3, 2025

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5 min read

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Empowering Australian Drivers in Times of Need

When accidents or warranty issues take a car off the road, Carbiz ensures that Australian drivers never lose their mobility or peace of mind. Awarded the Global 100 - 2026 title for industry-leading excellence, Carbiz stands at the forefront of the accident and warranty replacement car sector, renowned for fast, stress-free support that puts people first.

The Carbiz Story: From Humble Beginnings to National Leader

Founded in 2016 in a converted garage, Carbiz began as a second-hand car dealership driven by a personal act of support for a friend in need following a not-at-fault accident. That experience exposed a gap in the insurance and mobility sector, inspiring the creation of a business dedicated to helping drivers access like-for-like replacement vehicles at no cost when they are not at fault. Today, Carbiz employs over 200 staff across more than 12 locations nationwide, with a fleet able to assist drivers in NSW, QLD, SA, VIC, and WA.

What Sets Carbiz Apart?

Customer-First Service: Carbiz directly manages the claims process, recovers costs from at-fault insurers, manufacturers, or dealers, and never charges customers for this core service. Drivers can get back on the road quickly—often within hours, according to customer reviews.

Expanded Services: Recently, Carbiz extended support to cover warranty replacement vehicles, further reducing stress for those whose cars are sidelined due to warranty issues.

Values-Led Culture: Carbiz’s workforce is selected based not only on skill but on values—“Love What We Do,” “Valuing People,” “Win With Trust,” “Better Than Yesterday,” and the “Collaborative Core.” This alignment creates a passionate, trustworthy, and supportive environment for both staff and customers.

Highly Rated by Australians: Carbiz recently celebrated over 10,000 five-star reviews across Google, Trustpilot, and ProductReview.com.au, reflecting consistently positive experiences and high customer satisfaction.

Innovative and Sustainable: Carbiz has developed strategic partnerships to expand its fleet, including a growing selection of hybrid and electric vehicles, supporting eco-friendly mobility choices for Australian drivers.

Serving a Diverse Range of Customers

Carbiz is trusted by a diverse range of customer segments:

Tradies who depend on their vehicles for daily business

Families needing safe, reliable transport without disruption

Drivers of electric and prestige vehicles seeking like-for-like replacements

Carbiz’s transparent process helps these groups understand their rights after not-at-fault accidents, often providing more options than typical insurer channels. Their mission is to ensure every driver feels informed, supported, and empowered to make confident choices.

Leadership Committed to Disruption and Excellence

At the helm, CEO and Managing Director Alex Rodov brings a passion for customer-centric operations and innovation across every facet of the business. His background in real estate and financial services reinforced his belief in putting people first, which is now central to Carbiz’s rapid national expansion and vision for the future.

Seamless, Stress-Free Mobility Solutions

Carbiz’s fully managed end-to-end accident and warranty replacement service alleviates the inconvenience, anxiety, and red tape so often associated with automotive disruptions. Customers praise Carbiz for:

Prompt delivery—often within hours

Polite and attentive staff who make the process effortless

A wide selection of clean, well-maintained replacement vehicles

Clear communication and transparent processes

More Than Just Replacement Cars

Carbiz’s ongoing growth reflects an unwavering dedication to innovation, customer empowerment, and social responsibility. Whether navigating the aftermath of an accident or awaiting warranty repairs, Australians can trust Carbiz to keep them moving—without cost, complication, or compromise.